+234 909 0000 712

Returns & Exchanges


IDEUS warrants its furniture products for a period of two years from the date of initial purchase
for the durability of materials, surface properties and functionality as well as the professional

Warranty Services

A warranty claim exists when a defect can be proven to have resulted from a failure in material, design, or workmanship. During the applicable legal warranty period IDEUS will supply all replacement parts free of charge, incl. packaging, transportation and installation. After that period IDEUS warrants, at its own discretion, either to repair the product, or to replace it with a comparable one, free of charge. This guarantee does not apply to failure resulting from normal wear and tear. Any warranty service provided by IDEUS will not result in a suspension or interruption of the existing warranty period; nor will it represent the start of a new warranty period. The warranty is not transferable and valid only for the first buyer.

Start of warranty

The warranty period starts from the initial date of purchase. The first buyer has acquired IDEUS furniture , either directly from IDEUS, from one of IDEUS’s subsidiaries, or from an authorised IDEUS dealer.

Warranty claim procedure


In order to benefit from this warranty, a written notification about the damage must be submitted to IDEUS immediately after it occurs, along with a copy of the invoice and a detailed description of the damage. A damage notification will be considered when submitted to IDEUS within the warranty period.

Warranty restrictions and exclusions

For moving parts, electrical parts, media components
and monitors, as well as wearing parts, the legal
warranty applies exclusively.
The IDEUS warranty does not apply to product failure
resulting from:
• damages caused by customers‘ gross negligence  or willful intent
• improper handling, improper use or disregard of the
IDEUS operating instructions

IDEUS reserves the right to request the return of damaged warranty products before replacing them. The liability of IDEUS is strictly limited to the aforementioned obligations and it is expressly provided that IDEUS is not liable for any consequential or incidental damages, operating or commercial losses or costs for legal proceedings. The terms of this warranty are valid until recalled. Effective January 2018